Before you begin any organization redesign process, be mindful of this underpinning principle .... When redesigning an organization if you make a change in one area, it has an impact on other areas.
Simple analogy: if you put mag wheels on a car and do nothing to adjust the steering, braking, and suspension of the car it will not perform to it's optimum.
This is why the following three principles must be understood by anyone who is about to undertake any organization redesign.
Three Principles of Organization Design
- 1The entire system effects each element within the system
- 2Every element in the system effects the entire system, and each other
- 3No matter what you do, the two points above will always hold true
Let's take a look at how this works.
Let's say you decide to improve business results by moving a significant proportion of team members' salary package from 'pay by the hour' to a performance-based bonus.
What would be some of the organizational systems that could be impacted by such a change and that you will need to ensure don't hinder the success of this change? Let's take a quick peek:
Not making adjustments in interdependent systems is sure to make any organization redesign sub-par.
Unfortunately, I've witnessed people come and benchmark against organizations I've worked with, pick up on elements of our organization design and decide to implement those elements and then fail miserably.
Good question! Well...
They may have seen that we paid for performance --- but not fully grasping the three principles of organization design -- they may not give enough emphasis and consideration to how they need to change/enhance other interdependent systems to enable the program to succeed.
So let's take a look at an organization redesign process that helps you to think about the various systems (and done well will help you to build a high-performance culture)
Changing Workplace Culture Process
I've successfully used this model with several clients
to help them create high performance in their organization
Identify the People who are Responsible for Driving the Organization Redesign Process:
Organization Leader: Generally the most senior person in the organization who sets the direction for the change process and names and appoints the members of the Steering Team.
Steering Team: Generally consists of a cross-section of key (senior) leaders, decision-makers and stakeholders from within and external to the organization. For example, if your workplace has a strong union presence, then you would do well to have a senior union organizer as a member of this team. This team is responsible for:
Design Team: Typically consists of 6-12 people, from a diversity of functions. These people should come from both leadership and front-line ranks. The team should include at least one person who is on the Steering Team (this person is the bridge between the two teams -- a tricky role so make sure you get someone very good at influencing and thinking at both strategically and grassroots practicality levels.).
The Design Team's role is to:
Implementation Team: As indicated above these are the people who are going to have to use the new systems/ideas/organization redesign. They are responsible for implementing the design choices recommended by the Design Team (and approved by the Steering Team) so that the organization transforms from its current state to the new high-performance state.
If you haven't kept them on board throughout the process ... if you haven't asked for and/or listened to their input then expect your organization redesign process to fail!.
Renewal Team: A team set up after the Implementation who, regularly (e.g. yearly) monitors and assesses to what degree the organization redesign does what it was intended to do. This team makes recommendations for further changes as required.
Renewal Team in Action
When I worked at Colgate-Palmolive Labrador, Australia facility, each year we shut down our factory for one or two days and brought everyone who worked in the building together. Our focus was on looking at our design choices and assessing which design choices were holding us back and which were pushing us toward better performance.
At one of these Renewal retreats our team members pushed us (the leadership team) to upping the anti on their authority to make decisions (which was already pretty high -- but this new level that they pushed us to certainly sent our accountants at head office into a tailspin - but that is a whole other story).
However in that first year by changing some of our 'authority to decide' levels, it saved the company close to $300,000.
Consultant: Recommends and trains the Design and Steering Teams in how to use the design model. The Design Team training is in far greater depth helping them to understand and learn the tools to be used during the re-design process.
Provides overview training to the Implementation Team. All teams must understand and have a commitment to the organization redesign process. If this is not achieved at all levels, then the organization redesign process should not go ahead.
Throughout the organization redesign process, her or she offers suggestions about best-practice design choices and points out design flaws the Design team may overlook. Helps the team stay focused and on track.
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